Draft for review: September 30, 2026
We want returns to be clear and straightforward. This policy applies to Keel Joint Daily orders placed on keelgoods.com after this policy takes effect.
Changed your mind?
If your product is unopened, you may request a return within 30 days of delivery for a refund of the product price. The product must be in its original, unopened packaging. For safety and hygiene, we cannot accept opened supplements as a change-of-mind return.
Email info@keelgoods.com with your order number before sending anything back. We will provide the return address and instructions. Return shipping for a change-of-mind return is paid by you.
Damaged, defective, or incorrect orders
If an order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a full refund, including shipping. We will tell you if a return is needed.
Refund timing
Approved refunds are sent to the original payment method within 5 to 10 business days. Your bank or card provider may take longer to show the credit.
Earlier Keel purchases
If you bought an earlier Keel product under a different written guarantee, contact us with your order number. The terms offered when you purchased it still apply.
Contact
Keel, operated by EcomEdge AB
Kkg 163-H Billo, 106 46 Stockholm, Sweden
Email: info@keelgoods.com