Draft for review: September 30, 2026
This policy explains how Keel processes and delivers orders placed on keelgoods.com.
Where we ship
We currently ship to the United States and the United Kingdom. Available delivery destinations are confirmed at checkout.
Processing time
Orders are generally processed within 1 to 2 business days, Monday to Friday excluding public holidays, before they are handed to the carrier.
Delivery estimates
- United States: 5 to 10 business days after dispatch
- United Kingdom: 3 to 6 business days after dispatch
These are estimates and exclude processing time. Customs and carrier delays can change delivery times.
Shipping costs
Shipping charges are calculated at checkout based on the order and destination. Available shipping methods will be shown before payment.
Changes and cancellations
To request a change or cancellation, email info@keelgoods.com within 2 hours of placing your order. We cannot guarantee changes once processing has begun.
Damaged or lost parcels
If your parcel is lost or arrives damaged, contact us with your order number and any relevant photos. We will help investigate and arrange the appropriate replacement or refund.
Customs, duties, and taxes
International orders may be subject to duties, taxes, and customs fees charged in the destination country. These charges are the customer's responsibility unless stated otherwise at checkout.
Contact
Keel, operated by EcomEdge AB
Kkg 163-H Billo, 106 46 Stockholm, Sweden
Email: info@keelgoods.com